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Terms of Service

These terms govern your access to and use of Nori, including connected integrations, AI-assisted features, and optional autonomous messaging.

Last updated June 15, 2026

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Kore Zero Labs("Kore Zero Labs," "we," "us," or "our"), the company that operates the Nori product and related services ("Nori" or the "Service"). By creating an account, checking the acceptance box at sign-up, connecting an integration, or otherwise using Nori, you agree to these Terms and our Privacy Policy.

If you use Nori on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity. If you do not agree, do not use the service.

2. The service

Nori is a software service that helps you triage Gmail and WhatsApp, receive briefings and alerts, draft replies, manage tasks and notes, and interact with an AI assistant using data from integrations you connect. Features may change, be added, removed, or offered in beta at any time without liability to you.

Nori is a productivity tool only. It is not legal, financial, medical, tax, or other professional advice, and it is not an emergency or life-safety service.

3. Eligibility

  • You must be at least 16 years old, or the minimum age required in your jurisdiction, whichever is higher.
  • You must have the legal capacity to enter a binding contract and must not be barred from using the service under applicable law.
  • You may not use Nori if you are located in a jurisdiction where use of the service is prohibited.

4. Your account and security

  • You must provide accurate registration information and keep your credentials secure.
  • You are responsible for all activity under your account, including messages sent through connected channels.
  • Notify us promptly at mynoriappsupport@mynoriapp.com if you suspect unauthorized access.
  • You may delete your account from dashboard settings. Deletion is permanent for blocked identifiers as described in our Privacy Policy.

5. Connected integrations

When you connect Gmail, WhatsApp, Google Calendar, or other services, you authorize Nori to access and process data according to the permissions you approve. You represent that you have all rights and consents needed to connect those accounts and to allow Nori to process their contents.

You remain responsible for complying with each provider's terms. Third-party APIs may change, fail, or be revoked without notice. We are not responsible for outages, policy changes, or account restrictions imposed by Google, Meta, or other providers. Disconnect integrations at any time from the Connect page.

6. AI, drafts, and autonomous features

Nori uses third-party AI models (such as Google Gemini) to summarize messages, generate briefings, create drafts, and suggest actions. AI output may be inaccurate, incomplete, biased, outdated, or inappropriate. You must review all AI-generated content before relying on it or sending it to others.

Autonomous Gmail.If you request and are approved for Autonomous Gmail, you may enable background processing that reads unread Gmail and either sends replies automatically ("Full autonomous") or creates drafts and notifications ("Draft only"). By enabling these features you acknowledge that:

  • Messages may be sent from your Gmail account without a separate in-app confirmation step when Full autonomous is enabled.
  • You are solely responsible for the content, timing, legality, and consequences of any message sent from your account.
  • Nori does not guarantee correct recipients, tone, facts, compliance, or deliverability.
  • Admin approval does not constitute a warranty that autonomous features are suitable for your use case.

Do not use Nori or its AI features for decisions that could result in death, personal injury, illegal activity, regulated professional advice, or binding contractual commitments without independent human review.

7. Acceptable use

You agree not to:

  • Violate any law, regulation, third-party rights, or provider terms.
  • Send spam, phishing, malware, harassment, hate speech, or unlawful content.
  • Access or attempt to access another user's data or Nori systems without authorization.
  • Reverse engineer, scrape, probe, or overload the service except as permitted by law.
  • Resell, sublicense, or commercially exploit the service without our written consent.
  • Use the service to process special-category or highly sensitive data you are not permitted to share with us or our subprocessors.
  • Circumvent plan limits, security controls, admin suspension, or feature gates.

We may investigate violations and cooperate with law enforcement where required.

8. Your content and license

You retain ownership of content you submit or connect ("User Content"). You grant Nori a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create derivative works from User Content solely to operate, secure, improve, and support the service and as described in our Privacy Policy.

You represent that you have all rights necessary to grant this license and that User Content does not infringe third-party rights. We may remove content or suspend access if we reasonably believe it violates these Terms or creates risk to Nori or others.

9. Subscriptions, billing, and taxes

Paid plans, if offered, are billed according to pricing shown in the app or checkout flow. Subscriptions may renew automatically until canceled. You authorize us and our payment processors to charge applicable fees and taxes.

Except where required by mandatory law, fees are non-refundable, including for partial billing periods, unused features, or account termination. We may change pricing or plan limits with reasonable notice. Chargebacks or payment disputes made in bad faith may result in suspension.

10. Intellectual property

Nori, its branding, software, documentation, and underlying technology are owned by us or our licensors and are protected by intellectual property laws. No rights are granted except the limited right to use the service as permitted by these Terms.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without obligation to you.

11. Disclaimers

THE SERVICE, INTEGRATIONS, AI OUTPUT, AUTONOMOUS FEATURES, AND ALL RELATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, KORE ZERO LABS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI OUTPUT OR AUTOMATED MESSAGES WILL BE CORRECT, COMPLETE, OR APPROPRIATE FOR YOUR PURPOSES.

Some jurisdictions do not allow certain disclaimers; in those cases, disclaimers apply to the fullest extent permitted.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KORE ZERO LABS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KORE ZERO LABS FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Mandatory consumer protection laws in your jurisdiction may not allow some of the above limitations; in that case, they apply only to the extent permitted.

13. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Kore Zero Labsand its operators, affiliates, licensors, and suppliers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) User Content; (c) messages sent from your connected accounts, including through Autonomous Gmail; (d) your violation of these Terms or applicable law; or (e) your violation of third-party rights or provider terms.

14. Dispute resolution and arbitration

Informal resolution first. Before filing a claim, contact us at mynoriappsupport@mynoriapp.com and allow at least 30 days to attempt informal resolution.

Binding arbitration. Except where prohibited by mandatory law, any dispute arising out of or relating to these Terms or the service will be resolved by binding arbitration on an individual basis, not in court, under the rules of a recognized arbitration provider selected by Kore Zero Labs. The arbitrator may award the same damages and relief a court could award on an individual basis.

Class action waiver. You and Kore Zero Labsagree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims without all parties' consent.

Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing mynoriappsupport@mynoriapp.comwith the subject line "Arbitration Opt-Out" and your account email. If you opt out, disputes will be resolved in courts as described below.

Exceptions. Either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information. Small-claims court disputes may proceed in that forum if eligible.

15. Governing law and venue

These Terms are governed by the laws of the Republic of Rwanda, without regard to conflict-of-law principles, except that mandatory consumer protection laws in your country of residence continue to apply where required.

If arbitration does not apply or is opted out, exclusive jurisdiction and venue for disputes will lie in the courts located in Rwanda, unless mandatory law requires a different forum.

16. Suspension and termination

You may stop using Nori at any time. We may suspend or terminate your access immediately if you breach these Terms, create security or legal risk, fail to pay fees, or if required by law or a third-party provider. Upon termination, sections intended to survive (including disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

17. Changes to these terms

We may modify these Terms at any time. Material changes will be posted on this page with an updated date and, where appropriate, notified in the app or by email. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the service and may delete your account.

18. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the service.
  • Severability. If any provision is unenforceable, the remainder stays in effect.
  • No waiver. Failure to enforce a provision is not a waiver of future enforcement.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
  • Export. You may not use the service in violation of export control or sanctions laws.
  • Third-party beneficiaries. Except as stated, there are no third-party beneficiaries to these Terms.

19. Contact

Questions about these Terms: email mynoriappsupport@mynoriapp.com or use the in-app feedback page.